There is a serial tag on every machine that provides the model and serial number.
Proluxe has service companies all over the United States. You can refer to service map but if you need additional help, you may call or email our service department.
If you would like to join our service network, please contact firstname.lastname@example.org. We offer training and documentation on how to properly handle our equipment.
To get emergency service, please email your model number, serial number, contact information, and a brief description of the problem. One of our service representatives will be in contact with you shortly after.
Most of our parts have a 90-day return policy. If you would like to return an item, an RMA will need to be acquired from Proluxe. After the RMA is issued, there will be 30 days to have the part(s) returned. Once received, the part will be inspected and if failed for any reason other than misuse or water/oil damage, you will be credited for the parts. There is a 20% restocking fee for all returned items except for warranty.
You may find our manuals on our website or you may email email@example.com.
All of our equipment ships with a manual with our parts list and exploded diagram. If the machine does not have a manual, you may call (800) 624-6717 or email firstname.lastname@example.org our tech support department.