Welcome to Proluxe Support

Repair Services

Frequently Asked Questions

Can you help me identify my model and serial number?

There is a serial tag on every machine that provides the model and serial number.

Do you have any service companies in my area?

Proluxe has service companies all over the United States. You can refer to service map but if you need additional help, you may call or email our service department.

How can I become an Authorized Service Agency (ASA)?

If you would like to join our service network, please contact support@proluxe.com. We offer training and documentation on how to properly handle our equipment.

How do I get technical Support after hours or on the weekends?

To get emergency service, please email your model number, serial number, contact information, and a brief description of the problem. One of our service representatives will be in contact with you shortly after.

Part return guidelines?

Most of our parts have a 90-day return policy. If you would like to return an item, an RMA will need to be acquired from Proluxe. After the RMA is issued, there will be 30 days to have the part(s) returned. Once received, the part will be inspected and if failed for any reason other than misuse or water/oil damage, you will be credited for the parts. There is a 20% restocking fee for all returned items except for warranty.

Where can I find a service manual?

You may find our manuals on our website or you may email support@proluxe.com.

Where can I find part numbers?

All of our equipment ships with a manual with our parts list and exploded diagram. If the machine does not have a manual, you may call (800) 624-6717 or email support@proluxe.com our tech support department.

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