Welcome to Proluxe Support


Frequently Asked Questions

1. How long is my machine under warranty?

Our warranty is 1-year from the day the machine ships from our factory.

2. What are the warranty service turnaround times?

Our warranty service typically takes from 24-72 hours depending on the location of the restaurant. Rural areas may take a little longer depending on how far the service company is located.

3. Where can I verify warranty on my machine?

By emailing, please provide your serial number in the email and one of our service representatives will be able to assist you.