Welcome to Proluxe Support


Frequently Asked Questions

1. How long is my machine under warranty?

Our warranty is 1-year from the day the machine ships from our factory.

2. What are the warranty service turnaround times?

Our warranty service typically takes from 24-72 hours depending on the location of the restaurant. Rural areas may take a little longer depending on how far the service company is located.

3. Where can I verify warranty on my machine?

By emailing, please provide your serial number in the email and one of our service representatives will be able to assist you.

Get the latest news, product updates, and more.

Corporate Headquarters

  • 20281 Harvill Ave
    Perris, CA 92570
    Toll Free: 1-800-624-6717